Questions? We’ve got answers.

Ethovia Health is open Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 2:00 PM. We’re closed on Sundays and major holidays. For urgent questions outside these hours, please call our emergency line or visit our contact page.

Yes, we accept most major insurance plans. For specific coverage details, please contact our billing department at (305) 982-8727 or visit us in person. We can also help you understand your coverage options for compounded and specialty medications.

We’re located in Key Biscayne, Florida — 260 Crandon Blvd, Suite 33, Key Biscayne, FL 33149. We offer convenient parking and easy access for all our patients. You can also reach us by phone at (305) 982-8727 or email info@ethoswellnesspharmacy.com.

Compounded medications are specially prepared pharmaceutical preparations created by our licensed pharmacists to meet the unique needs of individual patients. This lets us customize dosages, forms (capsules, liquids, creams), and ingredients based on your specific medical requirements and allergies.

Most compound prescriptions are ready within 2–3 business days. Rush orders may be available in 24 hours depending on complexity. Some specialty compounds require additional time for quality-assurance testing — contact us to check on your prescription status.

Coverage varies by insurance plan and prescription indication. We work directly with insurance companies to verify coverage for your specific compound. If your insurance denies coverage, our team can help you understand out-of-pocket costs and alternatives.

We offer comprehensive diagnostic testing including blood work, specialty lab panels, nutrient assessments, and specialty lab tests. All services are performed in-house for quick results and analysis, with licensed technicians ensuring accurate sample collection and processing.

Most diagnostic results are available within 24–48 hours, and some urgent tests can be processed the same day. Results are securely provided to you and your healthcare provider through our patient portal or by phone consultation with our pharmacist.

Most diagnostic tests require a healthcare provider order. However, we offer some wellness screening panels available for direct access. Contact us to discuss which tests are available without a provider referral and how to get started.

Our Ethovia Membership is an annual program designed to provide exclusive benefits including discounts on medications, priority service, free consultations, and access to members-only health workshops. It’s perfect for patients seeking premium pharmaceutical care.

Annual membership is $199 per year for individual coverage, with family plans available at $349 per year. Membership benefits typically pay for themselves within the first few months through medication discounts and savings. Ask about seasonal promotions and payment plans.

Members receive 10–15% discounts on most medications, free pharmacist consultations, priority compound prescription processing, exclusive health workshops, birthday specials, and access to our member-only wellness portal with medication tracking and health resources.

Yes — you can cancel your membership at any time. Contact our team and we’ll process your cancellation; any remaining benefits stay active through the end of your paid term.

We’re fully HIPAA compliant and take patient privacy seriously. Your health information is stored in secure, encrypted systems with strict access controls. Only authorized pharmacy staff involved in your care can access your medical records, and we never share your information without your consent.

Yes — you have the right to request your medical records under HIPAA. Submit a written request to our privacy officer and we’ll provide your records within 30 days. There may be a small copying and handling fee. Contact us at (305) 982-8727 or info@ethoswellnesspharmacy.com.

No — we never sell or share your personal health information with third parties for marketing purposes. Information may only be shared with your healthcare providers, insurers, and authorized partners necessary for your care. You can opt out of certain communications at any time.